Privacy Policy

Overview

At Petal and Metal, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or place an order.

Information We Collect

When you use our website, we may collect the following information:

Personal information: Your name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order details, and transaction-related information.
Communication information: Messages and information you provide when contacting us with questions or requests.
Technical information: Certain information about your device and website usage, such as your IP address, browser type, and cookies, where applicable.

Please do not send us passwords or sensitive payment details through ordinary email or website messages.

How We Use Your Information

We use your information to:

Process and deliver your orders.
Confirm purchases and provide order updates.
Respond to questions and customer-service requests.
Handle returns, refunds, and exchanges.
Improve our website, products, and shopping experience.
Send promotional emails or offers if you have chosen to receive them.
Help protect our website and customers against fraud or unauthorized activity.

Payments

Payments may be processed through third-party payment providers. Where a third-party provider handles your payment, its own privacy policy and security practices may apply.

We do not intend to store your complete payment card details on our website. The information collected may depend on the payment method you choose.

Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers when required to operate our store, including:

Delivery and courier companies to ship your orders.
Payment providers to process transactions.
Website hosting and technical service providers to maintain our website.
Authorities when disclosure is required by applicable law.

These providers may access only the information needed to perform their services, subject to their applicable terms and practices.

Cookies and Website Technologies

Our website may use cookies or similar technologies to maintain shopping-cart functionality, remember preferences, improve performance, and understand website usage.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled. Any additional analytics or advertising technologies used on our website should be reflected in this policy.

Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

Please use a secure connection when shopping and contact us if you believe your account or order information has been misused.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Petal and Metal through our website’s Contact Us page.

Please include enough information for us to understand and respond to your request.

Petal and Metal — Where Nature Meets Elegance.