Refund and Returns Policy
Overview
At Petal and Metal, we want you to love your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of delivery, subject to the conditions below.
Return Eligibility
We accept return requests for eligible items, including change-of-mind returns, provided that:
- The return request is submitted within 7 days of delivery.
- The item is unused, unworn, undamaged, and in its original condition.
- The original packaging, tags, and any included accessories are returned with the item.
- Proof of purchase or your order number is provided.
Items that have been used, worn, damaged after delivery, or returned without their original packaging may not be eligible for a return.
Items That Cannot Be Returned
For hygiene and product-personalization reasons, earrings and personalized or customized items may not be eligible for change-of-mind returns. This does not affect your right to contact us if an item arrives damaged, defective, or incorrect.
How to Request a Return
To request a return:
- Contact us within 7 days of receiving your order.
- Provide your order number, the item you wish to return, and the reason for the return.
- Wait for our confirmation and return instructions before sending the item back.
- Pack the item securely and return it according to the instructions provided.
Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be processed using an agreed payment method. Processing time may vary depending on the payment provider.
Original delivery charges are generally non-refundable for change-of-mind returns. If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and advise you on the available solution.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for the return shipping cost.
If you receive a damaged, defective, or incorrect item, please contact us before arranging a return so we can guide you through the process.
Damaged, Defective, or Incorrect Items
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
Exchanges are subject to product availability. Contact us within 7 days of delivery to discuss an exchange for an eligible item.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation and may need to follow the return process above.
Contact Us
For all refund and return questions, please contact Petal and Metal through our website’s Contact Us page.
Please include your order number so we can assist you more efficiently.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us at {email} for questions related to refunds and returns.
Thank you for shopping with Petal and Metal.
Petal and Metal — Where Nature Meets Elegance.